All proposals, quotations, and orders for the sale of Quantum 3D Creations & Design (“Q3D.”) products, or for the rendering of services by Q3D., are subject to the following terms and conditions. Terms and conditions may change without notice.
1. DEFINITIONS
For purposes hereof;
(i) The term “BUYER” means the person or company purchasing as indicated on the front hereof or otherwise on the agreement;
(ii) The term “Products” means Q3D. machine tools or related equipment, parts or accessories or combinations or components thereof specified on the front hereof or otherwise;
(iii) The term “Non-Customized Products” shall mean those Products that Q3D. determines, in its sole discretion, to be of a standard type routinely made or produced by Q3D.and for which there is relatively continuous purchaser demand;
(iv) The term “Customized Products” shall mean those Products that Q3D.determines, in its sole discretion, to be of a nonstandard type specially manufactured for a specific number of orders and for which there is not relatively continuous purchaser demand; and
(v) The term “Agreement” means these terms and conditions and those expressly referenced herein and
(a) any Q3D.proposal, bid or similar document setting forth the prices of any Products and
(b) any Q3D.Sales Order Confirmation, Acknowledgment or special Installation Form provided by Q3D.and relating to the Products, and
(c) any document evidencing or relating to the purchase of any Product.
2. ACCEPTANCE OF AGREEMENT
ACCEPTANCE BY Q3D OF BUYER’S ORDER OR BUYER’S ACCEPTANCE OF Q3D’s PROPOSAL OR AGREEMENT, IS EXPRESSLY LIMITED TO AND CONDITIONED UPON BUYER’S ACCEPTANCE OF AND ASSENT TO, THESE TERMS AND CONDITIONS AND THOSE REFERRED TO HEREIN. ANY ADDITIONAL, INCONSISTENT OR DIFFERENT TERMS AND CONDITIONS CONTAINED IN BUYER’S PURCHASE ORDER OR OTHER DOCUMENTS SUBMITTED BY BUYER TO Q3D AT ANY TIME, WHETHER BEFORE OR AFTER THE DATE HEREOF, ARE HEREBY EXPRESSLY REJECTED BY Q3D. BUYER ACKNOWLEDGES THAT, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN ITS PURCHASE ORDER OR OTHER DOCUMENTS, RECEIPT AND ACCEPTANCE BY BUYER OF Q3D PRODUCTS SHALL CONSTITUTE ACCEPTANCE BY BUYER OF THESE TERMS AND CONDITIONS. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY Q3D AT ITS OFFICE 12102 SW 101 St, Miami, Florida 33186. Q3D SALES PERSONNEL AND DISTRIBUTORS ARE NOT AUTHORIZED TO ACCEPT ORDERS ON BEHALF OF Q3D.
3. PRICES; TAXES; DELIVERY
Prices are subject to change by Q3D without notice to Buyer for reasons including, but not limited to:
(1) alterations in specifications, quantities, designs or delivery schedules; and
(2) increases in the cost of fuel, power, material supplied or labor. Prices do not include taxes, which are separately itemized, including, but not limited to, excise, sales, use, property, or transportation taxes relating to the sale of the Products. BUYER shall be responsible for collecting and/or paying any and all such taxes, levies, governmental charges or surcharges applicable to the Products, or the sale or use thereof, whether now in effect or hereafter imposed. BUYER shall indemnify and hold Q3D.harmless from and against the imposition and payment of such taxes. Unless otherwise mutually agreed upon in writing, all Products shall be shipped F.O.B. point of origin, except that
(i) product shipped from outside the continental United States shall be shipped F.O.B. Port of Entry.
4. PAYMENT
Unless otherwise agreed in writing, the BUYER shall pay Q3D 100% of the invoice COD cash on delivery or any other form of payment at pick up or delivery of the product. After 6 months of business relationship with Q3D BUYER can apply in writing for 30 days term from the date of the invoice. BUYER shall be assessed a late charge of 5%, plus interest of 1.5% per month will be charged on any past due amount. Additionally, a service fee that will not exceed 9% of the total invoice price will be charged if Q3D.is required to utilize a collection service to collect any delinquent account. Q3D.reserves the right to revoke any credit extended to BUYER because of BUYER’s failure to pay for any Products when due or any other reason deemed to be good and sufficient by Q3D. Q3D.shall have no obligation to make, sell or ship any Products to BUYER if at any time Q3D.has reason to believe that the financial responsibility of BUYER is impaired or unsatisfactory to Q3D., or if at the time of such sale or shipment, BUYER is delinquent in the payment of any account to Q3D.In the event that BUYER shall be in default of any terms and conditions hereof, or becomes insolvent or proceedings are instituted do declare BUYER bankrupt, or a receiver is appointed for BUYER in any court, Q3D.may at its option terminate or suspend its obligations hereunder and/or declare any and all amounts due and owing to Q3D.to be immediately due and payable, together with any and all attorney’s fees and costs incurred by Q3D.in enforcing its rights hereunder, all of which Q3D.may sue for and recover from BUYER.
5. RETURN OF PRODUCTS
BUYER may not return the Products sold that are special order or designed to order. BUYER can request in written form or email first to obtain written authorization from Q3D. Q3D.does not guarantee that it will accept returned Products. BUYER shall bear all return shipping costs and risk of loss F.O.B. Q3D’s.place of business. Q3D.does not accept returns due to buyers’ remorse or change of mind.
6. RISK OF LOSS
Notwithstanding Section 3 hereof, all risk of loss or damage shall pass to BUYER, and delivery shall be deemed to be completed, upon delivery of the Products to the carrier, its agent or designee, or upon moving the Products into storage, whichever shall occur first, at the point of shipment.
7. SECURITY INTEREST
Q3D.reserves, and BUYER hereby expressly grants to Q3D., a continuing purchase money security interest in the Products sold and delivered to BUYER, whether present in possession of the BUYER or hereafter acquired, together with any and all proceeds of sale or other disposition of the Products, including, but not limited to, cash, accounts, contract rights, and chattel paper. As a condition precedent to the sale of the Product, BUYER agrees to execute and hereby appoints Q3D.as its attorney-in-fact to execute on BUYER’s behalf, any documents requested by Q3D. which are necessary for attachment and perfection of its security interest. BUYER shall keep the Products free from any adverse lien, security interest, or encumbrance. If BUYER defaults, Q3D.will have all the rights of a secured creditor under the Uniform Commercial Code in force in the state where the Products are located, and Q3D.may enter the BUYER’s premises to remove the Products. If any Products are placed on any real property subject to any mortgage, lien, or encumbrance, BUYER shall ensure that the Products shall be expressly excluded from the terms of such mortgage, lien, or encumbrance.
8. SHIPMENT AND PRODUCTION ESTIMATES
The shipping date is estimated upon the basis of immediate receipt by Q3D. of BUYER’s acceptance of the agreement or of Q3D’s.acceptance of BUYER’s purchase order and all information required to be furnished by BUYER. Q3D.shall, in good faith, endeavor to ship by the estimated shipping date but reserves the right to vary such date free of any liability to BUYER, notwithstanding any commitment or representation to the contrary. Notwithstanding any provisions by Q3D.to the contrary, Q3D.shall not be responsible or liable for any loss or damage whatsoever incurred by BUYER, including loss of income, profits, incidental, special or consequential damages resulting from Q3D’s delayed performance in shipment and/or delivery of the Products for any reason whatsoever. Production data, where given, is estimated only based upon the Products being maintained and operated under normal working conditions with competent, trained operators and maintenance personnel and upon Q3D.’s analysis and understanding of the limits of accuracy, machinability and stability of materials, amount of material to be removed, suitability of designated locating points and handling facilities provided. PRODUCTION ESTIMATES ARE APPROXIMATIONS AND ARE NOT GUARANTEED OR WARRANTED unless otherwise expressly provided in the agreement. Unless expressly provided by this Agreement, Q3D.makes no warranty or representation regarding part accuracies, which are the responsibility of the BUYER.
9. PHOTOGRAPHS
Photographs, illustrations, brochures, manuals, or advertising materials represent in general the Products offered but are not binding in detail. Only written, detailed specifications shall be binding.
10. WEIGHTS AND SPECIFICATIONS
All weights, measurements, and powers given by Q3D.are estimates stated as correctly as practicable. Any minor deviations shall not invalidate the sale of the Products or entitle BUYER to any price adjustment. Only the written, detailed specifications shall be binding.
11. INSTALLATION AND ACCEPTANCE
Installation by Q3D. shall be deemed to have occurred upon the execution of the Q3D. Installation Form by an Q3D. Service Engineer. Except as otherwise set forth in this Section 8 or in Q3D.’s Installation Form, Q3D. shall have no obligation to provide any erection or
installation services in respect of the Products. BUYER shall be solely responsible for timely site preparation for any erection, installation, warranty, or other services that Q3D.may provide. Unless BUYER provides Q3D.with written notice, within forty- five (45) days after the date of shipment, of
(i) any incomplete item with respect to the order of the Products or
(ii) any defect in the Products, then BUYER’s acceptance of the Products shall be deemed to have occurred on the earlier of BUYER’s written acceptance to Q3D. or on the forty-fifth (45th) day after the date of shipment. In the case of proper and timely written notice to Q3D.from BUYER, then BUYER’s acceptance shall be deemed to have occurred on the date Q3D.reasonably corrects such incomplete order or defect. Notwithstanding the foregoing, any assignment of the Products by Buyer to a bank or other financing company for the purpose of an equipment lease or other financing transaction shall be deemed to be an acceptance of the Products.
12. CANCELLATION BY Q3D
REMEDIES FOR BREACH. Q3D. may, by written notice to BUYER and without any liability, cancel BUYER’S order if BUYER
(i) fails to perform any of the terms and conditions hereof and does not cure such failure within a period of ten (10) days after receipt of written notice from Q3D. specifying such failure, provided that, no such cure period shall apply to BUYER’s failure to pay in a timely manner;
(ii) in Q3D.’s opinion, has not established or maintained credit to meet promptly the payment terms of Q3D.’s Standard Terms of Payment or has defaulted on the payment terms of any other transaction with Q3D.;
(iii) becomes insolvent, makes an assignment in favor of creditors, or becomes subject to any bankruptcy, dissolution or similar proceedings; or
(iv) is merged into, or all or a substantial part of its assets are sold to, another company. Upon any such cancellation, BUYER shall be liable to Q3D. for a cancellation charge in accordance with Section 10 below. As a non-exclusive alternative to cancellation, Q3D.may, for any reason referenced in subsections (i)-(iv) of this Section 11, without any liability,
(a) suspend any of its obligations hereunder (including Q3D.’s warranty obligations),
(b) physically render the product unusable and/or Q3D.exercise any and all of its rights as a secured creditor under the Uniform Commercial Code.
13. CANCELLATION BY BUYER
(a) Non-Customized Products. BUYER may, by prior written notice to Q3D.,
(i) if within thirty (30) days of Q3D.’s acceptance of BUYER’s order, cancel an order for Non-Customized Products, subject to a cancellation charge to be paid to Q3D. equal to ten percent (10%) of the purchase price of such Products or
(ii) if more than thirty (30) days has elapsed from the date of Q3D.’s acceptance of BUYER’s order, cancel an order for Non-Customized Products, subject to a cancellation charge to be paid to Q3D.equal to twenty percent (20%) of the purchase price of such Products plus payment of any costs incurred by Q3D.in performing its obligations hereunder.
(b) Customized Products. BUYER shall not cancel any order with Q3D.for Customized Products, material that has been ordered for such production (or any order for Non-Customized Products, which includes any customized or specialized modifications, tooling, options, parts or accessories, or added services or runoff that Q3D.has agreed to provide) without Q3D.’s prior written consent. If Q3D. authorizes the cancellation of any such order, then BUYER shall be liable to Q3D.as follows:
(i) for cancellation of an order for such Products for which Q3D.’s production is within fifteen (15) days of the scheduled completion date, Q3D.shall complete such production and hold such Products for BUYER’s disposition, with BUYER liable to Q3D.for full payment within fifteen (15) days after completion, or
(ii) for cancellation of an order for such Products for which Q3D.’s production is not within Fifteen (15) days of the scheduled completion date, BUYER shall pay Q3D.
(A) the actual costs and overhead expenses, determined in accordance with generally accepted accounting principles, for work in progress, order entry expenses, design and engineering process expenses and costs of materials and supplies procured or for which definite commitments have been made by Q3D.in connection with BUYER’s order and
(B) twenty percent (20%) of the contract price of the order. Unless otherwise agreed by Q3D.in writing, under no circumstances shall BUYER have the right to delay shipment, delivery, or acceptance of Products hereunder.
14. LIMITED WARRANTY; REPAIR/REPLACEMENT REMEDY
Q3D.warrants designs and labor an all purchases, we don’t warrant defect on material, BUYER should contact manufacturer. If Q3D is involved in installation, assembly of any product or Authorized Service Affiliates for a period of 90 days. Q3D.will replace any Part which is
(i) determined by Q3D.to be defective and
(ii) is returned within said 90-day period to Q3D. at its facility at 12102 SW 101 ST. Miami, Florida 33186 or such other place as Q3D.may designate in writing, with all transportation charges prepaid by BUYER. Q3D.’s repair/ replacement costs are limited only to repair or replacement (at Q3D.’s option) at Q3D.’s designated location. Return of any repaired or replaced Part to BUYER shall be at BUYER’s risk and expense. This repair/replacement remedy also is conditioned upon BUYER furnishing satisfactory evidence that the part alleged to be defective has been properly maintained and correctly operated under normal conditions with competent supervision and within the operating limits for which such part is offered and sold. This remedy shall not apply to any Part that has been subjected to misuse, abuse, neglect, or improper storage, handling, maintenance, or operation. BUYER shall be solely responsible for proper training of all persons operating, maintaining, or programming the product in which the part is used. Should the services of a field service technician be required, Q3D.shall make every reasonable effort to send a technician as soon as practicable. Without liability, Q3D. shall have the right to withhold repair or replacement service on any Product in the event that BUYER’s accounts with Q3D. are not current. Q3D.’S WARRANTY HEREIN IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF Q3D. (COLLECTIVELY “MANUFACTURING AND SELLING PARTIES”), WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE CREATED UNDER APPLICABLE LAW INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY AND ANY WARRANTY FOR FITNESS FOR A PARTICULAR PURPOSE OR USE. IN NO EVENT SHALL Q3D. OR THE MANUFACTURING AND SELLING PARTIES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOST SALES OR LOSS OF USE OF ANY PRODUCT WHETHER OR NOT CAUSED BY OR RESULTING FROM THE NEGLIGENCE OF THE SELLER AND/OR THE MANUFACTURING AND SELLING PARTIES. IN ADDITION, THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCTS OR PORTIONS THEREOF, WHICH HAVE BEEN SUBJECTED TO ABUSE, MISUSE, UNINTENDED USE, IMPROPER STORAGE AND TO PRODUCTS WHICH HAVE BEEN TAMPERED WITH, ALTERED, MODIFIED, OR REWORKED BY ANYONE NOT APPROVED BY Q3D. EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED IN THIS SECTION 13, BUYER’S SOLE AND EXCLUSIVE REMEDIES UNDER THIS WARRANTY SHALL BE LIMITED, AT THE SELLER’S EXCLUSIVE DISCRETION TO
(1) REPLACEMENT OR REPAIR OF ANY DEFECTIVE PRODUCTS OR PART THEREOF; OR
(2) RETURN OF THE PURCHASE PRICE PAID IN EXCHANGE FOR RETURN OF THE PRODUCTS. No agent, employee, or representative of Q3D.has the authority to bind Q3D.to any affirmation, representation, or warranty concerning the Products sold hereunder. The sole purpose of the stipulated exclusive remedy provided for herein shall be to provide BUYER with repair or replacement of defective parts in the manner provided for herein. Such remedy shall not be deemed to have failed of its essential purpose so long as Q3D. is willing and able to repair or replace defective parts in the prescribed manner. Any claim or action by BUYER arising out of or in connection this Agreement or the Part, whether in contract, tort, or otherwise, must be commenced within 90 days after the cause of action has accrued or be barred. If any major malfunction occurs due to lack of Machine maintenance or improper operation, the warranty is hereby void on all parts in the entirety of the laser cutter and any additional accessories that may be affected. All damage assessments will be done by an Q.3.D. Approved representative. The BUYER hereby waives the right to any official damage assessment done independently of Q3D.
(3) All replacements or upgrade parts have a 30-day warranty from delivery.
(4) if the BUYER damages the product or its components, this warranty is entirely void.
15. NO RIGHT OF SETOFF
BUYER has no right to deduct or set off from the purchase price of the product any damages or costs incurred by BUYER as a result of any action on the part of Q3D. or otherwise.
16. PROPRIETARY INFORMATION
This agreement and all notes, brochures, technical information concerning processes, devices, machines, marketing strategies and techniques, catalogs, listings, sales forecasts, agreements, know-how, designs, drawings, specifications, datasheets, memoranda, correspondence or special purpose manufacturing prototypes or samples (“Proprietary Information”) supplied to BUYER by Q3D.are, and shall remain, the property of Q3D. and may be covered by one or more Q3D.patents, patent applications or copyrights. BUYER shall not at any time disclose or make available to any person, firm, or corporation, other than Q3D., Proprietary Information, or use such information for any purpose other than the purposes for which supplied hereunder and shall provide effective security measures to prevent unauthorized persons from obtaining Proprietary Information. All technical, industrial, and commercial information and material that BUYER discloses heretofore and hereafter to Q3D.is on a non-confidential basis. Q3D. grants no rights to BUYER under any Q3D. patent, design patent, copyright, trademark, or know-how, except as may be necessary to fulfill Q3D.’s obligations under the BUYER’s order.
17. INDEMNIFICATION
BUYER agrees to indemnify, defend and hold Q3D. harmless from and against all judgments, decrees, and costs (including attorneys’ fees) resulting from BUYER’s use and/or resale of the goods delivered hereunder. Further, without limiting the generality of the foregoing, if the goods delivered hereunder are to be prepared for manufacture according to BUYER’s specifications, BUYER shall indemnify, defend and hold Q3D. harmless against any claims or liability for patent or trademark infringement on account of such preparation or manufacture.
18. FORCE MAJEURE
Except with respect to the payment of monies due
hereunder and BUYER’s obligations under Sections 16 and 17 hereof, neither party hereto shall be responsible for failure to perform hereunder or for any loss or damage due to causes beyond its reasonable control, including but not limited to acts of God, fires, civil disobedience, war, acts of terrorism, riots, strikes, work stoppages, floods, water/elements, changes in governmental requirements or inability to secure equipment, raw materials or transport. Notice to this effect (“Notice of Force Majeure”) shall be given at once to the other party. Performance shall be resumed as soon as practicable after the cessation of the cause of a delay.
19. EXPORT CONTROL LAW
The Products, commodities, materials and related information covered by this order are subject to the export control laws of the U.S. The BUYER shall not knowingly sell, export, transfer, or dispose of, whether directly or indirectly, the Products, commodities, materials, and related information covered by this order too, destinations, third-parties, or end-users that are prohibited under U.S. law. If U.S. Government authorization is required for any sale, export, or transfer of the commodities, materials, and related information, the BUYER shall notify Q3D. and obtain the appropriate authorization from the U.S. Government prior to any sale, export, or transfer.
20. GOVERNING LAW
JURISDICTION, VENUE, and WAIVER. Except for the perfection of any security interest or lien in any other state and as otherwise
provided herein, the agreement, and BUYER’s purchase of the Products, shall be governed and construed in all respects of the internal laws and decisions, other than conflict of law provisions, of the State of Florida, including, without limitation, all matters of construction, validity, enforceability, and performance. In no event do the parties intend that the United Nations Convention for the international sale of goods apply to any dispute arising out of, or related to, this agreement or the relationship governing the parties hereto. BUYER
(I) CONSENTS AT Q3D.’S ELECTION AND WITHOUT LIMITING Q3D.’S RIGHT TO COMMENCE AN ACTION IN ANY OTHER JURISDICTION, TO THE EXCLUSIVE JURISDICTION AND VENUE OF ANY COURT (FEDERAL OR STATE) SITUATED IN THE COUNTY OF MIAMI-DADE AND STATE OF FLORIDA;
(II) WAIVES ANY OBJECTION TO IMPROPER VENUE AND INCONVENIENT FORUM; AND
(III) CONSENTS TO SERVICE OF PROCESS BY CERTIFIED MAIL, POSTAGE PREPAID, ADDRESSED TO BUYER AT ITS ADDRESS. BUYER HEREBY WAIVES TRIAL BY JURY. BUYER FURTHER WAIVES ANY PUNITIVE DAMAGES FOR ANY CLAIM RELATING TO OR ARISING OUT OF THIS AGREEMENT, THE SALE OF PRODUCTS OR THE RELATIONSHIP OF THE PARTIES HERETO UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES. BUYER shall bring any action arising out of these terms and conditions only in the federal or state courts in the County of Miami-Dade, State of Florida. In the event BUYER institutes any action in any court other than a court located in the County of Miami-Dade, State of Florida, BUYER shall assume all of Q3D.’s costs in transferring said proceeding to a court located within the County of Miami-Dade, State of Florida, including, without limitation, reasonable attorneys fees.
21. RBITRATION OPTION
AT THE SOLE OPTION OF Q3D, ANY DISPUTE ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCT MAY BE REFERRED TO BINDING ARBITRATION, WHICH SHALL BE ADMINISTERED BY, AND CONDUCTED IN ACCORDANCE WITH THE COMMERCIAL RULES OF, THE AMERICAN ARBITRATION ASSOCIATION, WITH THE HEARING THEREIN TO BE HELD IN THE COUNTY OF MIAMI-DAD, STATE OF FLORIDA.
22. MISCELLANEOUS PROVISIONS
(a) This agreement constitutes the entire agreement between the parties and supersedes any and all prior oral or written agreements, quotations, or understandings heretofore in force between the parties relating to the subject matter hereof. There are no agreements between and BUYER with respect to the Products except those specifically set forth in and made part of this agreement. Any additional terms, conditions, and/or prices are rejected by Q3D.
(b) If any term or condition or part of these terms and conditions is held invalid, the remaining terms and conditions of this agreement shall not be affected thereby.
(c) These terms and conditions may be modified, canceled, or rescinded only by written agreement of both parties executed by their duly authorized agents.
(d) Notwithstanding any expiration or cancellation of BUYER’s order, BUYER shall remain obligated under all those provisions of the agreement which expressly or by their nature extend beyond and survive such expiration or cancellation.
(e) The agreement shall not be assigned, subcontracted, or delegated, in whole or in part, without ‘s prior written consent.
(f) All rights available to under the Uniform Commercial Code except as specifically limited or excluded hereunder (even though not specifically enumerated) are reserved to Q3D. as remedies available in the event of a default by BUYER.
(g) Any failure by either party to enforce at any time any term or condition hereof shall not be considered a waiver of such party’s right thereafter to enforce the same or any other term or condition.
(h) No cause of action arising out of or relating to the Products or any claimed breach of these terms and conditions may be asserted by the BUYER, whether in contract, tort, or otherwise, more than one (1) year after the date on which such cause of action first accrued.
In the event of any litigation or collection action arising out of BUYER’s purchase of Products, Q3D.shall be entitled to reimbursement from BUYER for its reasonable attorneys’ fees and costs.
QUANTUM 3D CREATIONS & DESIGN
TERMS AND CONDITIONS
TURN AROUND TIME
Q3D. Will do its best effort to keep turn around low, this is a guide only and only applies to weekdays (Monday-Friday). While we aim to get all jobs done within this time frame, some jobs may take longer or be quicker, depending on which day you send it through or the size of your project. If you need something by the end of the week, don’t leave it until Thursday, send it early so we can guarantee you get it in time.
We aim to get your job out the door 36 hours from payment being made, so if you make the payment on a Tuesday, your job will ship Friday. Jobs received on Thursdays sometimes don’t ship until Mondays.
If you need your job quicker, we also do our best to meet your deadline.
1. ORDERING
We do not take responsibility for pieces that have cut wrong or were not as you expected because there was a fault in the file, design, or provided material. Please be aware that pieces that are detailed and/or cut out of wood will be fragile and should be designed accordingly. We take no responsibility for pieces that break when you wear or use them; this all needs to be taken into account when you design your product, and if unsure, please order a sample first. We are not responsible for materials you provide that do not cut correctly.
2. RETURNS & REPLACEMENTS
There are no returns on laser cut goods. We don’t replace goods because they didn’t turn out as you hoped, because you’re not happy with the material or because there was a design problem with your drawings – however if pieces arrived broken in the post we would be happy to supply you with a new one, just contact us to request a replacement.
3. PAYMENT, PRICING & PROMOTIONS
All quotes are valid for two weeks only; all pricing is not negotiable. All orders must be paid for before the goods are dispatched, we do not offer accounts.
4. INTELLECTUAL PROPERTY
All designs remain the copyright of you, the submitter, Quantum 3D Creations & Design takes no interest in or responsibility for designs submitted to us. We will not display or distribute your plans to any third party without your express authorization.
5. CHANGES TO TERMS
From time to time, these terms and conditions may change. If we need to change our terms, we will post those changes to this statement. We reserve the right to modify these terms at any time, so please review it frequently.
We also hope to offer on sight laser cutting services for parties and events shortly. If you have any questions about our available services and services, we hope to offer to feel free to contact us.
